Refund policy

Refund & Return Policy

Last updated: September 10, 2026

At Intersection Games, we stand behind the quality of our games and want you to be completely satisfied with your order. If you need to return an item or request a replacement, please review our policy below.

1. Return Eligibility & Window

We accept returns on eligible items within 30 days of delivery.

To be eligible for a standard return:

  • Items must be in their original, unopened, and factory-sealed condition (including original shrink wrap).
  • Items must be unused and in the same condition that you received them.
  • You must provide a valid order number or proof of purchase.

Note: Due to the nature of sealed tabletop games, opened products cannot be returned unless they arrive defective or missing components (see Section 3).

2. Non-Returnable Items

Certain items are non-returnable:

  • Digital products, downloadable content, or gift cards.
  • Clearance, final sale, or promotional items (unless damaged or defective).
  • Open-box products or items missing original packaging.

3. Damaged, Defective, or Missing Components

We take great care in packaging our games, but we know accidents can happen during shipping or manufacturing.

  • Damaged in Transit: If your package arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the damaged shipping box and product.
  • Defective or Missing Components: If you open a game and discover missing or defective components (e.g., missing cards, misprinted boards, or damaged pieces), please reach out to us right away. We will gladly ship replacement parts or full replacements at no additional cost to you.

4. Return Process & Shipping Costs

  1. Initiate a Return: Contact our customer support team at david@intersection.games with your order number and the reason for the return.
  2. Return Authorization: Once approved, we will provide you with return instructions and the designated return shipping address.
  3. Return Shipping Fees:
  • Customer Responsibility: For voluntary returns (e.g., changed mind, ordered by mistake), the customer is responsible for all return shipping costs. Shipping fees from the original order are non-refundable.
  • Our Responsibility: If the return is due to our error, a damaged item, or a defective product, we will provide a prepaid return label.

We strongly recommend using a trackable shipping service or purchasing shipping insurance for return shipments, as we cannot guarantee receipt of returned items without tracking.

5. Refunds & Processing

Once your returned item is received and inspected, we will send you an email notifying you that we have received it and whether the refund has been approved.

  • Approved Refunds: Refunds will be credited back to your original payment method within 5–10 business days.
  • Processing Delays: Please note that financial institutions may take additional time to post funds to your account after we process the refund.

6. Pre-Order Cancellations

If you need to cancel a pre-order before it has shipped, please contact us as soon as possible at david@intersection.games. Pre-orders can be canceled for a full refund up until the order enters the fulfillment process.