Shipping Policy

At Intersection Games, we're excited to get our games into your hands and, more importantly, onto your table. Here's everything you need to know about shipping your order.

Order Processing

Orders are processed once your purchase has been successfully placed and payment has been confirmed.

Please note that some of our games may be available for pre-order. For pre-order items, orders will ship once the product is ready for release. Estimated release dates will be displayed on the product page and may be subject to change.

General Shipping & Availability

We currently ship orders to eligible destinations based on the options available at checkout. Please note that select products are only available for delivery within the contiguous United States.

We make every effort to utilize the most economical shipping options available to ensure that your product arrives safely and in a timely fashion.

Available shipping methods, costs, and estimated delivery times will be displayed during checkout before you complete your purchase. Once your order has shipped, you will receive a confirmation email with tracking information when available.

Delivery Times

Delivery times vary depending on your location, chosen shipping method, carrier, and product availability.

Please keep in mind that estimated delivery dates are not guaranteed and may be affected by carrier delays, severe weather, holidays, customs processing, or other circumstances beyond our control.

Pre-Orders

If your order includes a pre-order item, the order will ship once the pre-ordered product becomes available.

If an order contains both in-stock and pre-order items, all items will be shipped together once the pre-order item is ready, unless otherwise stated.

Shipping Address Updates

Please ensure your shipping information is complete and accurate when placing your order.

If you need to update your delivery address, contact us as soon as possible. We will do our best to accommodate updates, but we cannot guarantee that changes can be made once an order has begun processing or has shipped.

Lost, Damaged, or Delayed Orders

If your package arrives damaged, is significantly delayed, or appears to be lost, please reach out to us with your order number and relevant details. We will work directly with you and the shipping carrier to resolve the issue.

For damaged packages, we may request photos of the exterior packaging and the damaged product to process a claim.

International Shipping

International customers are responsible for any applicable customs duties, taxes, or import fees imposed by their destination country. These charges are not included in the product price unless explicitly stated at checkout.

Please note that international customs processing may also impact overall delivery times.

Questions About Your Order?

If you have any questions about shipping or the status of your order, please reach out through our Contact Us page. We are always happy to help!

Intersection Games

Modern games. Meaningful connections.